Are you a Manufacturer?

Yes. Our festive décor is handcrafted with care, which means slight variations in finishing, placement or detailing may occur. These little differences are part of what makes every handmade piece unique.

Can I customise a product?

Absolutely! Many of our torans, Shubh Labh, rangoli sets, tealight décor and other festive pieces can be customised depending on the design.

You can reach out to us with your preferred size, colour palette, design or quantity, and we’ll let you know what’s possible.

I need a toran in a different size. Can you make it?

Yes! If you love a design but need it according to your doorway size, message us with your required measurements. We’ll guide you with the available customisation options.

Will my customised product look exactly like the picture?

We try to stay as close as possible to the selected design. However, since our products are handmade and materials are sourced in limited quantities, certain flowers, laces, embellishments or other elements may vary depending on availability.

For customised orders, suitable alternatives can be discussed before your order is confirmed.

Can I change the colours to match my décor?

For many designs, yes. Share your colour palette with us and we’ll let you know what can be created based on available materials.

How long does it take to make my order?

Since every piece is handcrafted, processing time may vary depending on the product and order volume.

The current turnaround time mentioned on the website/product page at the time of ordering will apply to your order. Customised and bulk orders may require additional time.

Do you accept urgent orders?

Please contact us before placing an urgent order. We’ll check our current production schedule and let you know whether your required delivery timeline is possible.

Do you accept bulk or gifting orders?

Yes! We accept selected bulk festive décor, customised gifting and festive gifting orders.

Share your approximate quantity, budget, occasion and timeline with us, and we can suggest suitable options.

Do you ship across India?

Yes, we ship Pan India. Shipping charges, if applicable, are displayed at checkout.

Do you offer international shipping?

Yes, worldwide shipping is available. International shipping charges depend on the destination and package weight. Please contact us for assistance with an international order.

What if I enter the wrong address or phone number?

Please double-check your shipping address, PIN code and mobile number before placing the order.

If you notice an error after ordering, contact us immediately. We can update the details if your order has not yet been dispatched.

Can I return or exchange my order?

As our products are handmade and many are made in limited quantities or customised, we do not accept returns or exchanges for change of mind.

If you receive a damaged or incorrect product, please contact us promptly with clear photos/videos of the package and product so we can assist you.

What if my product is damaged during shipping?

We pack every order carefully to minimise transit damage. If your order arrives damaged, contact us as soon as possible with an unboxing video and clear photographs of the product and outer packaging.

How do I care for my festive décor?

Keep your décor away from water, moisture and direct prolonged sunlight. Wipe and Clean with a dry cloth. Store it carefully in its original packaging or a dry box after the festive season. Since many pieces contain beads, mirrors, embroidery and delicate handcrafted elements, handle them gently.

Still have a question?

We’re happy to help. 🤍

Whether you need help choosing a design, figuring out the right toran size or creating something customised, just reach out to us.